.chats {
  height: 100px;
  border-radius: 1px;
  overflow-y: scroll;
  transition: 0.2s;
  flex-grow: 1;
  word-wrap: break-word;
  white-space: normal;
  max-height: 100%;
  padding: 16px 5px 0px 16px !important;
}

.sender-msg-box,
.reply-msg-box {
  display: flex;
  align-items: start;
  flex-wrap: nowrap;
  margin-bottom: 25px;
}

.reply-msg-box {
  justify-content: flex-end;
}

.sender-avatar {
  width: 40px;
  text-align: center;
}

.reply-avatar {
  width: 32.8px;
  text-align: center;
}

.user-avatar {
  animation: animateElement linear 0.3s;
  animation-iteration-count: 1;
  border-radius: 30%;
  width: 2.05em;
  height: 2.05em;
  float: right;
  padding: 3px;
  padding-bottom: 0px;
}

.sender-avatar img,
.reply-avatar img {
  border-radius: 30%;
  width: 40px;
  height: 40px;
}

.sender-msg {
  background: #f0f0f0;
  padding: 5px;
  margin: 0 7px 0 7px;
  border-radius: 4px;
  word-wrap: break-word;
}

.sender-msg,
.sender-msg p {
  max-width: 220px;
  color: black;
  font-size: 14px;
  line-height: 20px;
  text-align: left;
  border-radius: 10px 10px 10px 10px;
  padding: 10px;
  padding-top: 15px;
  overflow-wrap: anywhere;
}

.reply-msg {
  background: #e5d9ea;
  padding: 5px 10px;
  margin: 0 5px 0 10px;
  word-wrap: break-word; 
}

.reply-msg,
.reply-msg p {
  max-width: 220px;
  color: white;
  font-size: 14px;
  line-height: 20px;
  text-align: left;
  border-radius: 10px 10px 10px 10px;
  padding-top: 9.5px;
  overflow-wrap: anywhere;
}

.reply-msg p,
.sender-msg p {
  margin: 0;
  padding: 0;
}

.reply-msg p a,
.sender-msg p a {
  margin: 0;
  padding: 0;
  color: #0e3f73;
  text-decoration: underline;
  text-underline-offset: 2px;
}

.singleCard {
  padding-left: 47px;
  margin-bottom: 10px;
}

.suggestions {
  padding: 5px;
  width: 100%;
  border-radius: 0 10px 10px 0;
  background: #a4eecb;
  box-shadow: 2px 4px 5px rgb(229, 217, 234);
}

.menu {
  padding: 15px 0;
}

.menuTitle {
  padding: 5px;
  margin-top: 5px;
  margin-bottom: 5px;
}

.menuChips {
  display: inline-block;
  background: #008a48;
  color: #fff;
  text-align: center;
  padding: 5px;
  margin: 5%;
  cursor: pointer;
  border-radius: 15px;
  font-size: 14px;
  word-wrap: break-word;
  min-width: 40%;
}

.chip {
  background-color: #6072e6;
  color: #fff;
  font-weight: normal;
  font-weight: 0;
  text-align: center;
}

.service-button {
  display: block;
  border-radius: 8px;
  margin-top: 5px;
  margin-bottom: 5px;
  text-align: left;
  padding: 10px;
  border: 1px solid #01522c;
  color: black;
  background: #acffcd;
  box-shadow: -4px 4px 8px rgba(0, 0, 0, 0.7);
  overflow-wrap: anywhere;
}

.service-button:hover {
  background-color: #04f987;
}

.service-button:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

#chats-container {
  display: flex;
  flex-direction: column;
  height: 430px;
}

.service-name {
  font-weight: bold;
}

.options-fee,
.options-rating {
  padding-left: 16px;
}

.read-more-btn,
.show-less-btn
 {
  border: none;
  font-size: 12px;
  padding: 0px;
}

.read-more-btn {
  color: #7c3e9a;
}

.show-less-btn {
  color: #2d447d;
}

.chats::-webkit-scrollbar {
  display: block;
  width: 5px;
}

.chats::-webkit-scrollbar-thumb {
  background-color: #888;
  border-radius: 4px;
} 

.chats::-webkit-scrollbar-thumb:hover {
  background-color: #555;
}

.chats-form::-webkit-scrollbar {
  width: 0px;
}

.chatbot-policy-icon {
  position: absolute;
  top: 63px;
  z-index: 999;
  cursor: pointer;
  background: white;
  padding: 2px;
  border-radius: 50%;
}

.chatbot-policy-info-icon {
  width: 20px;
  height: 20px;
}

.broadcast-message,
.agent-info-container,
.inactive-hours-notification,
.requested-for-agent,
.user-info-for-agent-div,
.upload-file-div,
.language-options,
.human-agent-selection-options,
.no-conn-container {
  overflow-wrap: anywhere;
}